Return Policy

If you need to return an award(s), please contact our customer service team at (404) 373-3544 as all returns must be authorized for tracking purposes.

      • Items that are defective, broken, or engraved incorrectly will be redone at no cost to you or it can be returned for a refund within 30 days of purchase. 

      • Items that have not been decorated and in new condition can be returned at the customer’s cost; but may be subject to a restocking charge.

      • Custom decorated awards with artwork approved by the customer are NON-REFUNDABLE.

Need help?

Contact us at sales@suburbantrophy.com for questions related to refunds and returns.