Suburban Custom Awards is dedicated to protecting your online privacy. We believe consumers have the right to know what information is being collected about them and how it will be used.
We share your concern regarding online transactions. That is why we are committed to providing you with the latest in online security & one of the strongest privacy policies in the business.
What information do we collect?
We neither sell nor share any information which is inconsistent with our posted policy statement. We collect no personally identifiable information without your consent. When you voluntarily submit information to us, you are granting us permission to use the information in accordance with this policy statement. We use temporary session cookies to log customer activity on the site and to enable our e-commerce program to keep track of your purchases.
We log IP addresses, browser types, operating systems, dates and times of access, and pages visited or used. This information helps to diagnose problems with our server and to administer and improve our site. This information is not linked to any customer information that is personally identifiable.
We collect and use order information to process orders only. This includes verifying credit and debit account holder information, sending e-mail invoices and shipping notices. We may also use this information to correspond with you to resolve any customer service issues related to your order.
Order information is considered confidential and is not released to third parties. Except, we may save order information for future reference and to comply with court orders and government regulations. We may also cooperate with private or government parties, at our sole discretion, in releasing order information, if we have a good faith belief, that any use of our site is negligent, suspicious, injurious, malicious or criminal in any way.
We use personally identifiable information voluntarily submitted to our Newsletter list to contact customers about our site promotions. We neither share nor sell any personally identifiable information from our Newsletter list. We never use information from customer inquires or orders for promotional purposes, except at customer request. You may opt-out of our Newsletter list at any time.
How we use e-mail addresses
When you provide us with your email address, we may use it to contact you regarding important aspects of your order or catalog request. You may receive occasional e-newsletters from us alerting you to upcoming events or sales which may be of interest to you (instructions on how to unsubscribe are included with each newsletter). It is our intention to use your email address as another way of providing excellent customer service. If at any time you would like us to remove your email address from your customer profile, please contact us at 1-866-362-9340.
How Secure is my information?
Suburban protects your information online with the most current data encryption technology available. We further protect your information at our headquarters by only providing sensitive information on a need-to-know basis as your order is being processed